Kent County
Health Connect
Health Equity Council

Mental Health Crisis

Warning Signs & Resource Guide

Download this guide as a printable PDF in English or Spanish.

depressed woman

What is a mental health crisis?

A mental health crisis is any situation in which a person’s actions, feelings, and behaviors can lead to them hurting themselves or others, and/or put them at risk of being unable to care for themselves or function in the community in a healthy way. Family and friends often don’t know what to do. Here are some ideas and resources to guide you.

Start a conversation with
be nice.

Learn the four-step action plan that’s proven to save lives. The be nice. Action Plan encourages individuals to challenge themselves and others to seek appropriate professional help when they notice mental health changes or concerns.


Notice the Warning Signs

  • Inability to cope with daily tasks
  • Rapid mood swings
  • Increased agitation
  • Risky thoughts or behaviors
  • Out of touch with reality
  • Isolation from school, work, family, friends
  • Suicidal, homicidal, or other violent thoughts or action
  • Planning for death such as giving away possessions

Invite yourself to have a conversation about your concerns.

Challenge the stigma and share important resources.

Empower yourself with the knowledge that you can have a positive effect on how someone thinks, acts, and feels.

Getting Help

If someone is having a mental health or substance use crisis or is expressing suicidal thoughts

National Suicide & Crisis Lifeline

Call or Text 988
Text “nice” to 741741
Help is available 24/7
En Español llamado/texto 988

See map below for local resources.

If you need someone to make an on-site visit during a mental health crisis

Mobile Crisis Response Team

Clinicians make visit wherever help is needed. A parent must be present when working with children.
Call (616) 333-1000
After Hours: (616) 336-3909

More Information

If someone needs an assessment, referral, or treatment

Medicaid or Uninsured:
Go to Network180 Access Center or call (616) 336-3909. 

Commercial Insurance or Medicare:
Look on the back of your health insurance card for the number for behavioral health services and questions.

Map of Local Resources

      When to get emergency help

      Seek emergency help for serious or life-threatening conditions such as:

      • Extreme agitation & refusing help for mental health symptoms.
      • First time experiencing severe psychiatric symptoms.
      • Self harm occurred & requires treatment.
      • Having suicidal or homicidal thoughts with a plan and intent to act.
      • Individual impaired from alcohol or substance use.

      How to get emergency help

      • Call 9-1-1 or visit a local Hospital Emergency Department.
      • Explain that the person is experiencing a mental health crisis.
      • Explain the nature of the emergency & your relationship to the person.
      • Ask for law enforcement help if necessary.
      • Ask for ambulance if there has been an overdose or suicide attempt.

      More Resources 

      National Texting Helpline
      TEXT: “NICE” to 741741

      Veterans Crisis Line
      CALL 988 – then press 1

      En Español
      LLAMADA/TEXTO: 988
      LLAMADA 1-888-628-9454

      United Way’s 2-1-1
      Comprehensive information and referral service. Call 2-1-1 or 1-800-887-1107 or text your zip code to 898211. 

      Mobile Crisis Response Team (Adults & Children)
      Visit Website